Senior Operations Manager

You may know us for our delicious cheesecakes…and for being recognized by Fortune Magazine as one of the “100 Best Companies to Work For®” 11 years in a row! What you may not know is at The Cheesecake Factory Bakery, our staff members are our highest quality ingredient.

Reporting to the Plant Director, the Senior Operations Manager will oversee all production activities and results for a 100,000 sq. ft. facility operating three shifts, seven days a week, with 450 full-time employees, $100 million in gross sales, and $22 million in materials used annually.

You’ll thrive in this position if you are:

• Driven by results: you are conscientious and persistent about delivering timely, high-quality deliverables, and performing all job functions safely while follow instructions.
• Service oriented: you are a people person who is systematic and trustworthy and interacts constructively with peers or teams of various levels demonstrating strong, positive communication skills.
• Improvement focused: you never turn off the thought “how can I do this better/faster”.
• Pressure resistant: you have ice in your veins while under pressure. Maintaining a positive outlook at work while the heat is on is never an issue for you.

• Oversee daily planning, organization, quality, and production processes, ensuring material, equipment, and labor resources are available.
• Ensure products are manufactured correctly, cost-effectively, and on time, meeting specifications and quality requirements.
• Drive sustainable and continuous improvement of KPI performance while building a world class team.
• Coach and provide feedback to managers, supervisors, and team members on production practices.
• Design and implement plans for efficient use of materials and labor to meet manufacturing targets.
• Oversee hiring, orientation, and training of technical production employees to maintain a competent and motivated workforce.
• Champion Safety Culture; ensure compliance with health and safety standards.
• Address and provide corrective actions in alignment with Human Resources.
• Coordinate with department heads (QA, Shipping) to ensure top-quality finished products.
• Regulate work shifts to ensure proper workload distribution.
• Coordinate with Maintenance Manager for scheduled preventative maintenance of production equipment.
• Identify and address mechanical and procedural limitations affecting efficiency.

• Minimum 10 years of career progression within food manufacturing.
• Minimum 7 years of management level experience within food manufacturing.
• Strong project management skills.
• Strong written and verbal communication skills.
• Ability to synthesize information from multiple sources to create performance-based training solutions.
• Proficient with Microsoft Office Suite (Windows, PowerPoint, Word, Excel, Outlook).
• Knowledge of HACCP, SQF, FDA, and other food safety guidelines.
• Bachelor's degree or equivalent experience required.

What we prefer:

• Food manufacturing experience with a high emphasis on baked, frozen goods.
• Knowledge and experience with the Baldrige Manufacturing Excellence model.
• Bilingual in Spanish and English.

• Eligible for annual bonus
• Vacation and sick time
• Medical, Dental & Vision
• 401K with company match
• 25%-35% discount when dining as a guest
• Discounted cheesecake purchase program
• Annual stipend for dining in our restaurants

Recognized as one of the FORTUNE “100 Best Companies to Work For”, The Cheesecake Factory Incorporated operates more than 350 full-service, casual dining restaurants throughout the U.S. and Puerto Rico. The Cheesecake Factory Bakery is headquartered in beautiful Calabasas, California with more than 600 staff members working in our manufacturing facilities in Calabasas, CA and Rocky Mount, NC. We create all of the delicious desserts on the menu at The Cheesecake Factory restaurants and we offer The Cheesecake Factory Bakery and The Cheesecake Factory Bakery at Home branded cheesecakes and desserts in retail and food service outlets nationwide. #SoCheesecake #LifeAtCheesecake

The Cheesecake Factory Incorporated is an Equal Opportunity and E-Verify Employer and provides reasonable accommodations consistent with its legal obligations.